Privacy Policy

Effective Date: November 12, 2025
Last Updated: November 12, 2025

Payless Piers LLC dba Stratum Foundation Repair (“Stratum Foundation Repair,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through our website www.stratumfoundationrepair.com, by phone, or through other communication channels.

1. Information We Collect

We collect personal information that you voluntarily provide to us, such as:

• Name
• Email address
• Phone number
• Property address or service location (if provided for quotes or scheduling)
• Payment information (processed securely through QuickBooks)

We may also automatically collect limited technical data (such as IP address, browser type, or device information) through cookies or analytics tools like Google Analytics and Facebook Ads, which help us improve our website and advertising.

2. How We Collect Information

We collect personal information in the following ways:

• When you submit a form on our website requesting an estimate or contact.
• When you call or text our business phone number.
• When you make online payments via QuickBooks.
• Through limited advertising and analytics tools (Google and Facebook) that use cookies or tracking pixels.

3. How We Use Your Information

We use the information we collect to:

• Provide and schedule foundation repair and inspection services
• Respond to customer inquiries and requests for quotes
• Process payments and invoices securely
• Send follow-up or marketing communications (you may opt out at any time)
• Improve our website, customer service, and marketing efforts

4. How We Share Information

We do not sell or rent your personal information.
We may share limited data with:

• Service providers who help us operate our business (e.g., QuickBooks for payment processing, Google/Facebook for advertising).
• Legal authorities, if required by law, to comply with court orders or protect our rights.

Each third party is required to handle your information in compliance with applicable privacy and data protection laws.

5. Data Security

We take reasonable steps to protect your personal information through:

• Secure servers and firewalls
• Restricted access to customer data
• Encrypted payment processing through QuickBooks

However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted electronically.

6. Data Retention

We retain customer information as long as needed to:

• Provide requested services
• Maintain business and accounting records
• Comply with legal obligations

When data is no longer needed, we securely delete or anonymize it.

7. Your Choices

You may:

• Opt out of marketing communications by following unsubscribe links or contacting us directly.
• Disable cookies in your browser settings (this may limit website functionality).
• Request correction or deletion of your personal information by contacting us.

8. Cookies and Tracking

Our website may use cookies, tracking pixels, and similar technologies to enhance user experience and measure advertising performance.
You can control or disable cookies through your browser settings.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from them.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

Payless Piers LLC dba Stratum Foundation Repair
1402 S Custer Rd
McKinney, TX 75070
Phone: 214-302-8559
Website: www.stratumfoundationrepair.com

If you have questions or concerns about this policy, please contact us by phone or through our website’s contact form.